Background:
Around the second half of last year, a customer contacted Growgreen inquiring about 4-layer D10mm paper straws with a length of 30cm. Since this is an uncommon size, our sales representative informed the customer that it would require a pre-order with a minimum quantity of 20,000 straws.
The Customer:
During the process of working with us, the customer asked very detailed questions about the technical specifications and product standards. We often joked that we were only working with this one customer all day long.
The Order:
Eventually, the customer agreed to place an order. Although they initially promised to order a large quantity on a monthly basis, their first order was only for 10,000 straws (half of the minimum quantity). After careful consideration, we decided to accommodate their request and produce 10,000 straws for their first order.
The Disappearance:
Two months passed after the delivery, and we didn’t hear back from the customer. We started to think that their project had failed and was not well-received by the market.
The Comeback:
To our surprise, the customer came back a month later and placed another order for 10,000 straws. We were relieved and happy for their initial success, even though the order quantity was still relatively small.
The Growth:
The following month, the customer placed another order, and this time we encouraged them to increase the quantity to 15,000 straws to make the production process more efficient. They agreed. The customer continued to place orders for 15,000 straws every month after that.
The Happy Ending:
And that is the story of how a customer who started with a small order eventually grew their business and became a regular customer of Growgreen. We are glad to have been a part of their success story.
Beside paper straws, we have many other eco-friendly straws and sustainable products.
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Email: Growgreenvietnam19@gmail.com.
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